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Business process management office

Business process management office: 10 reasons to create one

Creating a Business Process Management BPM is a management discipline that integrates the strategy and goals of an organization with the expectations and needs of customers by focusing on end‐to‐ end(. )» >business process management office gives companies some advantages such as, lower costs, as well as operational efficiency that’s aligned to the strategic objectives of the organization. It only happens with proper process control using performance indicators.

A business process management office should be solely responsible for mapping, automation and of course process management. The aim is to make processes function much more effectively.

We have listed 10 reasons to create a business process management office in your company, check them out:

1. Autonomy in line with senior management

A business process management office should have direct contact with senior management of the company, to whom it answers to. The less interference from other areas, the better the performance of the office will be, particularly in seeking out optimization and improving process control.

2. Clear leadership

Without a business process management office deployed it wouldn’t be possible to assign a CPO (Chief Process Officer). This person focuses not only on leading their team but also becomes a communication channel for all other managers who need support. He is responsible for defining methodologies in different areas of the company to facilitate the collection of performance indicators.

3. A business process management office has focused professionals

They are not shared with other areas; their tasks are exclusively dedicated to BPM. These analysts end up having a broader view of each process and the organization as a whole. They are responsible for analysis, gathering requirements and process modeling.

4. Expert authority

As their work is directed entirely to process management, its members are all trained in specific processes or, if not, these professionals have developed expertise and competencies proven throughout their careers. This knowledge allows a search for the best solutions and gives confidence to other departments that can rely on a business process management office whenever it’s needed.

5. Strategic alignment

It’s easier to focus a team when their processes are aligned with the strategic guidelines of the company, and it also ensures a high standard and consistency in the applied methodologies.

6. Results driven

BPM takes time to show results. With this perspective in mind, business process management offices’ always have to explain the benefits of this long-term vision, avoiding shortsighted charges, thus ensuring that results are always beneficial for the company.

7. Multidisciplined

The business process management office has room to add anyone to the team that top management thinks can contribute to the work, thus helping greatly in the review and approval of the many different indicators presented.

8. Reduction of conflicts

A business process management office can also act as an intermediate in the demands of areas involved in processes, centralizing decisions and making the choices necessary to meet the strategic objectives of the company, without favoring any sector or department.

9. A business process management office supports other areas

It is an essential Business role is a group of related skills with a level of authority to perform a given task. This includes all task types whether they are a manual or system enabled.Business roles are not the(. )» >role. By aiding managers with expertise and knowledge, business process management offices’ ensure that the management of cases and the analysis of indicators is correct.

10. Investment with a guaranteed return

With the proper implementation of a business process management office, a company will notice in the medium to long-term cost reductions, an elimination of bottlenecks, better functioning across sectors and the acquisition of strategic information, all of which will show in the organization’s results.

Business process management office

Функциональные возможности

Области применения

Как это работает

Начало работы в системе

Выполнение работ по процессу

Контроллинг процесса

Верификация результатов

Контроль рисков

Создание шаблонов процессов

Ведение статистики по процессу

Документооборот процесса

ДЕМО- версия

Web — портал

Установка системы


Программно-методический комплекс «Процессный офис» является BPMS системой, предназначенной для эффективного управления процессами в коммерческих и некоммерческих организациях.

Программно-методический комплекс позволяет автоматизировать различные методики управления, в основе которых лежит планирование и контроль измеримых показателей (метрик) а также управление рисками и качеством. Основной методлогией, послужившей основной создания программно-методический комплекса, является процессный подход и концепция BPM. «Процессный офис» ориентирован на применение в крупных и средних организациях различных направлений деятельности и форм собственности, в том числе и в географически распределенных компаниях. Возможности продукта независимы от отраслевой специфики предприятия.

Программный коплекс » ПРОЦЕССНЫЙ ОФИС» — это система эффективного управления ориентированная на автоматизацию управленческих функций организации:

Управление бизнес-процессами и workflow. Business Process Management.

Корпоративный контроллинг. Business Performance Management

Управление проектами. Project Management

Управление рисками. Risk Management

Бережливое производство и шесть сигм. Lean Six Sigma

Управление человеческими ресурсами. Human Resource Management

Управление документами (документооборот). Enterprise Content Managemen t


  • Автоматизация полного цикла управления бизнес-процессами: описание, выполнение, измерение и контроль, анализ, оптимизация, совершенствование, нормирование. Автоматизация методик оптимизации бизнеса, основанных на процессном подходе (например, Just-In-Time, «6 сигм» и др.).
  • Автоматическая постановка задач по разработанным процессным моделям и правилам.
  • Исполнение (автоматизация) разработанных бизнес-процессов.
  • Бизнес-процессы доступны для работы через WEB-браузеры.
  • Возможность автоматизации рабочих мест для внешних пользователей, не являющихся сотрудниками организации.
  • Автоматический мониторинг выполнения задач. Контроль исполнения процессов. Сравнение нормативных параметров с фактическими. Контроль сроков выполнения работ.
  • Согласование и выполнение договоров, заявок и любых других документов.
  • Анализ исполнения задач и процессов исполнителями, отделами. Анализ и оценка эффективности работы сотрудников.
  • Автоматизированное управление потоками работ и информации на основании спроектированных бизнес-процессов. Управление сроками, эскалация задач.
  • Диспетчеризация задач по исполнителям. Установка фиксированного и плавающего срока выполнения задач.
  • Делегирование (замещение) выполнения поставленных задач.
  • Интеграция с электронной почтой. Назначение задач в системе «Процессный офис» с интеграцией с почтой Internet и с MS Office Outlook. Отправка документов с помощью электронной почты.
  • Возможность измерений и анализа выполнения процессов и отклонений.
  • Статистический анализ выполнения процессов, процедур, мероприятий.
  • Автоматическая симуляция бизнес-процессов, проектов, процедур, мероприятий.


  • Настройка индикаторов и показателей, отражающих реализацию процесса, проекта, процедуры или мероприятия или всей системы процессов и проектов холдинга.
  • Настройка индикаторов и показателей, отражающих работу подразделения, бизнес-единицы, рабочей группы и отдельного сотрудника.
  • Просмотр индикаторов и графиков через Интернет из любой точки мира.
  • Настройка разграничения доступа к отдельным индикаторам по пользователям (пользователь -> роль -> индикатор -> тип доступа).


  • Автоматизация всего жизненного цикла управления проектами: инициация, планирование, контроль, оегулирование планов, анализ и завершение проектов.
  • Реализация и контроллинг групп процессов управления проектами (по стандарту PMI).
  • Реализация и контроллинг групп процессов управления проектами (по стандарту GAPPS).
  • Управление сроками проекта. Управление задачами проекта. Управление документацией по проекту.
  • Управление рисками проекта.
  • Управление качеством результатов работ проекта. Автоматизация процедур верификации.
  • Календарно-сетевое планирование. Контроль текущего состояния и динамики проектов.
  • План-фактный анализ задач проекта (по составу задач, срокам).


  • Оперативное предоставление информации о наступивших событиях, возникающих рисках при реализации процессов и проектов.
  • Управление рисками организации с помощью встраивания их в работы процесса или проекта и контроль вероятности и факта их наступления.
  • Возможность полного просмотра всей информации о рисках процесса и отдельной работы (перечень, статус) из списка рисков.
  • Автоматический или ручной запуск контрольных процедур по рискам, предупреждающих и корректирующих действий.
  • Мониторинг выполнения контрольных процедур по рискам, предупреждающих и корректирующих действий.
  • Автоматический или ручной запуск проведения внутренних аудитов по системе управления рисками.
  • Мониторинг выполнения внутренних аудитов по системе управления рисками.


  • Управление несоответствиями и рекламациями.
  • Автоматический или ручной запуск предупреждающих и корректирующих действий.
  • Автоматический или ручной запуск проведения внутренних аудитов по системе менеджмента качества.
  • Мониторинг выполнения корректирующих и предупреждающих действий.
  • Мониторинг выполнения внутренних аудитов по системе менеджмента качества.
  • Сбор статистической информации по управлению качеством.
  • Настройка индикаторов изменения уровня качества результатов работ по процессу.
  • Сокращение времени предоставления услуг.
  • Сокращение времени выполнения процессов / проектов.


  • Оценка компетентности и эффективности выполнения работ по процессу по каждому сотруднику
  • Автоматизация контроля допустимой загруженности персонала.
  • Анализ влияния «человеческого фактора» на эффективность бизнес-процесса
  • Автоматизация регламентированных процедур работы с персоналом
  • Анализ узких мест по процессу, оценка распределения посильной ответственности за выполнение работ по процессу, проекту.
  • Разработка и автоматизация систем оценки персонала
  • Контроль временной загрузки сотрудников, рабочих групп, подразделений
  • Учет праздничных дней при формировании графиков рабочего времени персонала


  • Автоматизация жизненного цикла управления документами: создание, обработка, хранение, утилизация.
  • Создание спецификаций, требования к форме и содержанию документов проходящих верификацию.
  • Автоматизация верификации документов, регистрация соответствия требованиям или наличия замечаний к документам.
  • Учет ответственных за создание и проведение верификации документов.
  • Отправка документов системы с помощью электронной почты.
  • Возможность автоматического архивирования старых версий документов.
  • Автоматическое создание новых документов по шаблонам.
  • Средство защиты электронных документов от несанкционированных искажений.


  • Авторизация пользователей с паролем. Встроенная и доменная аутентификация. Мониторинг и аудит действий пользователей.
  • Ограничение доступа по ролям, процессам , проектам, процедурам и мероприятиям.
  • Ограничение доступа к отдельным документам электронного архива (пользователь -> роль -> документ -> тип доступа к каждому документу).
  • Ограничение доступа к отдельным интерфейсам системы в части управления работами и данными (пользователь -> роль -> раздел -> тип доступа к каждому разделу системы). Разграничения в части: регистрации событий, рисков, проведения верификации, запуска и завершения процессов, проектов, процедур и мероприятий.
  • Ограничение прав по созданию шаблонов, нормирования процессов, проектов, процедур и мероприятий.
  • Business Process Management

    Business Process Management refers to the way a company handles its day to day operations. A typical way is to monitor, analyze and deploy best practices to streamline tasks to get the maximum benefits – be it from a process or from your workforce.

    What do you mean by Business Process Management (BPM)?

    Business Process Management (BPM) is a self-descriptive term as it’s all about managing your business processes in an efficient manner.

    It is a collective term which denotes making use of your available resources including your employees, peripherals, and tasks for maximum outcome. BPM is primarily about handling repetitive processes efficiently so that they consume less time and human resources.

    Business Process Vs Task Management

    A huge difference prevails between the business process and task management.

    A business process is the series of tasks handled by any organization to be operational whereas task management denotes a series of work carried out within a project to complete it successfully.

    If task management is not streamlined and is stalled, it affects the particular project. Any hurdle in the business process can and will affect the entire organization. In general, it refers to everything ranging from invoice management, employee onboarding to sending files for approval from top management to complete work in time.

    How will bad Business Process Management affect my company?

    People work in silos and no one is accountable.

    Bad BPM is no BPM leading to chaos. Processes are inefficient or non-existent and the organization’s productivity is at the mercy of individuals.

    Bad BPM will often lead to,

    Human resources wasted due to lack of communication

    These are some of the possible scenarios and they often happen in an organization where business process management is not implemented. Once you have made your capital expenditure to run the company, it’s also important to have a BPM software in place to ensure you get optimal results.

    Types of Business Process Management

    Business process management or BPM is generally divided into three major types.

    While most organizations may need all of them, based on the size of a company and the nature of their work, some of these BPMs may become more useful than others.

    BPM for Documents

    An organization’s everyday process that is largely based on documents such as an insurance company needs this BPM. The business processes are largely based on creating documents, sending them through multiple levels for approval, verification and storing them once they complete their purpose.

    BPM for Workforce

    An organization that largely relies on authorized personnel to verify and approve a process requires a business process management that focuses on the workforce. The BPM is expected to keep the employee, team leader and managers in the loop to get tasks done in a timely manner. It makes approvals easier through constant reminders, accountability, and transparency.

    BPM for Integration

    For organizations that deal with software development and similar processes, business process management needs to be integrated into their workflow. It has to be a versatile solution that works with HRMS, CRM, ERP and other automation or coder-friendly software programs.

    Business process management software is often delivered as a bundled program which is capable of handling all three types of usage scenario and doesn’t require you to purchase one for a specific purpose. A good BPM will be complete and versatile enough to be used by every kind of organization to streamline their daily tasks.

    Step by Step Explanation on How Business Process Management Can Help

    Before venturing in to understand business process management and implementing it in your office, it’s good to spend considerable time understanding the different repetitive processes that need automation.
    Most organizations require BPM for the HR, Finance and Operations team while the core team can make use of it to simplify communication and keep track of documents shared. These steps are generic and can be used to understand how business process management works.

    Step 1 – Examine the process that needs to be streamlined and understand the factors that should be considered when creating a workflow

    Step 2 – Create a workflow for the specific process. Make sure to specify all conditions to be met in the workflow software

    Step 3 – Introduce the people involved in the process and execute it

    Step 4 – Monitor the process and make any changes as necessary

    Step 5 – Keep optimizing until the process brings about a significant positive change to your organization

    Why Should You Adopt BPM in Your Organization?

    Business Process Management, for obvious reason, is considered the holy grail of an organization’s success because it has helped millions of companies across the globe achieve their goals in a streamlined manner. The concept is very simple – when there are multiple tasks and a number of people are involved in executing it, it often leads to a chaotic situation unless there is a specific methodology.

    The simplest form of business process management is setting up a hierarchy for a process when customer information is collected from a person, entered into the system by an admin and reviewed by the manager. It might later be used by salespeople to make calls or complete a business deal. It works differently according to business needs.

    An accounting firm may require a business process management software as Cflow to keep track of documents, save invoices online, maintain spreadsheets with access to the authorized person and for auditing purposes. Similarly, a logistics company require it to maintain goods sent or received and customer contact details. Most business processes are similar in their basic rules but there is no one software program that fits every need.

    When implementing BPM software, your company may also require other tools like SAP or ERP for project-based automation. Business process streamlining is done at the organizational level instead of the type of work or project carried out by an organization. The advantage that you gain is you can request the vendor to provide you with a free trial and how effective it is in your organizational setup before going for a paid plan.

    By using Cflow for a particular workflow process, it is easier to see how it removes chaos and provides a clear picture of your employees. They can use the BPM software as a guideline to keep in touch with other employees, get tasks approved by their manager, invoices paid on time and work in a cleaner environment.

    Benefits of Business Process Management for Different Departments

    1. Finance – Creating a Simplified and Streamlined Workflow

    The most important team in any organization, the finance team has to handle lots of invoices, employee salary, operational expenses, and other fiscal requirements.

    By introducing Business Process Management in the finance department, you can witness significant improvement in the way they handle invoices in time, maintain salary, approve purchase orders and other expenses.

    • The finance team can automate invoices that are generated every month by vendors and have the same amount
    • Assigning responsibilities is much easier and it also sends automated notifications to managers who need to approve them
    • Saves time spent in maintaining paper documents and approvals while getting rid of bottlenecks caused by decision makers
    • Auditing finance receipts, invoices and documents whenever needed is the easiest as all of them are available digitally on the cloud

    When they have a clear picture of the expense sheet, it’s easy to audit at the end of the year and also save excessive money spent due to last-minute decision making. Know more about BPM and its benefits.

    2. Marketing – Improve Client Relationships and Sales

    The marketing department is responsible for bringing customers to a company and sell their products or services.

    With so many customers to follow up, a database to maintain and emails or calls to be made, it could be a big hassle if everything is done using email or paper documents.

    BPM automates it every time a new customer or vendor is brought onboard. It also makes it easier to track progress, identify talented employees and create an overall business goal for the organization to achieve.

    The sales and marketing department can witness significant benefits when their workflow is streamlined through an efficient business process management software as Cflow.

    • Client relationships are better handled when everything is saved in the cloud and followups are easier
    • It is easier to manage a large number of customers without having to invest in large marketing teams
    • Automated emails and notifications can be sent within teams as well as customers with useful features such as scheduling
    • Sending invoices in time and getting them approved will go a long way in creating a professional environment. Now the sales team can contribute better for the entire organization

    3. Human Resources – The Most Favorable Teams

    Human Resources are in-charge of bringing talented employees on board. Why not allow them to focus on their primary goals and not on managing tons of papers?

    Business process management helps automate the majority of HR processes including the crucial employee onboarding process, handle induction and retain employees by solving their discrepancies in time. They can also easily coordinate with finance team when it comes to travel reimbursement, employee appraisal and other benefits paving way for better HR operations that contribute to the organization’s growth.

    • Employee onboarding is simplified as the repetitive process can be handled through the software and documented automatically
    • Maintaining employee documents and photocopies of their certificates are all saved on the cloud as soon as they upload them
    • Induction and another basic training process can be assigned to respective tutors to be conducted at the right time
    • Assigning employees to different teams and notifying the finance, operations team automatically
    • Getting ID cards and new bank accounts can be automated

    4. Engineering – Empowering the Engineering Team with Cflow (BPM)

    The engineering team is the core area which helps generate revenue for all other teams and also ensure projects are done with assured quality. Their workflow leads to happy clients and contributes to a strong economy for the organization.

    • Gets rid of multiple bottlenecks created by team leaders, managers and decision makers
    • The workflow is transparent and everyone involved will have a good idea of the overall picture
    • Promotes better quality in the services and software being developed as it eases communication among team members
    • Meeting deadlines and getting notified when really needed helps different teams work towards a common goal

    While these are some of the core teams that contribute immensely to an organization’s performance and growth, BPM can also be used with other teams and for lots of other processes to streamline the workflow. Cflow also works with third-party integrations making it an all-around solution for every organization.

    A Full Overview of Business Process Management (BPM)

    Managing business processes is a huge challenge in most organizations. Businesses aren’t investing enough efforts in streamlining their business processes due to the lack of awareness about its repercussions. Here’s a definitive guide to managing your business processes with the help of automation.

    What is Business Process Management (BPM)?

    Business Process Management (BPM) is how a company creates, edits, and analyzes the predictable processes that make up the core of its business.

    Each department in a company is responsible for taking some raw material or data and transforming it into something else. There may be a dozen or more core processes that each department handles.

    With Business Process Management, a company takes a step back and looks at all of these processes in total and individually. It analyzes the current state and identifies areas of improvement to create a more efficient and effective organization.

    How does Kissflow differ from other BPM tools?

    Unlike other BPM tools that help you manage only standardized processes, Kissflow offers its users a unique platform that combines structured but ongoing workflows (process), manual workflows (case), and structured, one-off workflows (project). All these are tied together with a channel-based collaborative tool. You can bring all forms of work under one roof and ensure that everything is streamlined and smooth.

    Streamline Your BPM process With Kissflow

    Is this like task management with Trello and Asana?

    Business process management is neither task management (which focuses on individual tasks) or project management (which handles one-time or unpredictable flows).

    Task management is about handling or organizing a set of activities that arise out of a project. These projects are often one-time and non-repeatable. When these projects are well-organized like in construction work, a project management software like ‘Microsoft Project’ is used. Trello and Asana are good tools for managing tasks in ad-hoc projects.

    Business Process Management is focused more on repetitive and ongoing processes that follow a predictable pattern, or process management.

    Why does business process management matter?

    When left unorganized and unsystematized, poor business processes can lead to mayhem. At the individual level, people only see one part of a process, and very few can scan out and see the full effects of a process, where it starts and ends, the key data needed, and where potential bottlenecks and inefficiencies lie.

    Unmanaged, chaotic processes hurt business and lead to one or more of these scenarios:

    • Time wasted
    • More errors
    • Increased blame
    • Lack of data
    • Demoralized employees

    Applying business process management organizations can improve their processes and keep all aspects of operations running optimally.

    BPM Life Cycle:

    Here are the steps in business process management:

    Step 1: Design

    Most processes include a form to collect data and a workflow to process it. Build your form and identify who will own each task in the workflow.

    Step 2: Model

    Represent the process in a visual layout. Fix details like deadlines and conditions to give a clear idea of the sequence of events, and the flow of data through the process.

    Step 3: Execute

    Execute the process by testing it live with a small group first and then open it up to all users. Make sure you restrict access to sensitive information.

    Step 4: Monitor

    Keep an eye on the process as it runs through the workflow. Use the right metrics to identify progress, measure efficiency, and locate bottlenecks. Here is a more detailed article about this step.

    Step 5: Optimize

    As you analyze, notice any changes that need to be done to your form or workflow to make them more efficient. Consider business process improvement steps.

    Kissflow, our process tracking software, can help your business stay constantly aware of every last business process.

    What are the various types of business process management?

    BPM systems can be categorized based on the purpose that they serve. Here are the three types of business process management:

    Integration-Centric BPM:

    This type of business process management system handles processes that primarily jump between your existing systems (e.g. HRMS, CRM, ERP) without much human involvement. Integration-centric business process management systems have extensive connectors and API access to be able to create processes that move fast.

    Human-Centric BPM:

    Human-centric BPM is for those processes that are primarily executed by humans. These often have a lot of approvals and tasks performed by individuals. These platforms excel at a friendly user interface, easy notifications, and quick tracking.

    Document-Centric BPM:

    These business process management solutions are required when a document (e.g. a contract or agreement) is at the heart of the process. They enable routing, formatting, verifying, and getting the document signed as the tasks pass along the workflow.

    Most business process management systems will be able to incorporate elements of each of these, but each one will usually have one specialty.

    Check out why these 7 Process Automation Tools are at the top of the competition!

    What are the benefits of incorporating business process management?

    Here are some of the primary benefits of using BPM in your business:

    • Gain control of chaotic and unwieldy processes
    • Create, map, analyze, and improve business processes
    • Run everyday operations more efficiently
    • Realize bigger organizational goals
    • Move toward digital transformation
    • Improve and optimize tangled operations
    • Closely track individual items as they move through a workflow

    Business process management examples:

    Have you ever felt your organization’s onboarding process is too complex and chaotic? Is your HR department asking the candidates to fill out paper forms that make them exhausted? This is because your HR department lacks the principle of Business Process Management (BPM). Applying business process management, helps you automate your HR processes end-to-end, thereby cutting down on cost, time, and paper forms. Given below are a couple of examples as to how business process management helps your HR department to improve their processes:

    Here are 6 business process management examples from companies that implemented BPM.


    In most organizations, the sales team spends a significant amount of time in coordinating with the Accounts Receivable (AR) team, to get sales invoices approved. Even a small typo in invoices, ruins the lives of the salespeople. This is where business process management comes into the picture, since it automates the invoice approval process, thereby eliminating the chances of manual errors and the back and forth clarifications between the salespeople and the AR team. Given below are a couple of scenarios in the sales department, where business process management can help them streamline their processes:


    Finance team is the one that is bombarded with paper forms and emails every day, since anything that involves money has to go through them. For instance, if the asset management team wants to purchase 50 laptops, they send the quotation that they received from the vendor to the finance team, for them to approve it. This is just one case. Imagine, how many such emails or paper forms they would be receiving on a daily basis from various teams. Without a system in place, it’ll be cumbersome for them to manage all of these. The one that helps them manage these processes is essentially the business process management (BPM) system. Given below are a couple of scenarios in the finance department, where business process management comes as a saving grace:

    Features every competent business process management tool should have

    • Visual Process Diagramming Tool
    • Drag and Drop Form Designer
    • Role-Based Access Control
    • Mobile Support
    • Powerful Administrator Features
    • Single Sign-On (SSO)
    • Integration with Existing Software Systems
    • Reports and Analytics
    • Performance for Large User Bases
    • Process Performance Metrics

    You need to understand what a good business process management system should have, and what you should be looking for. Search for key features from different vendors and discover your unique requirements.

    The top 5 BPM Software: how do they compare?

    Now that you know why exactly a BPM system is necessary, the question is which one to get. To help you make this rather tricky choice, here’s a list we’ve compiled. You’ll see 5 of our top picks for competent BPM software, compared head to head.

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